So far, 2020 has certainly been a year. How you define it from there really depends on if you’re a glass half-empty or half-full kind of person. For the restaurant industry, one word comes to mind: resilient. Not to describe the year, but all the courageous hard work of essential team members and restaurant operators
Even before the pandemic shifted consumer habits to favor contactless ordering, brands were already rethinking their drive-thrus. Drive-thru wait times had been increasing since the last decade, while restaurants were seeing an uptick in digital orders from consumers who just wanted to stay home and order from their couch. During the pandemic, drive-thrus took on
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