Even before the pandemic shifted consumer habits to favor contactless ordering, brands were already rethinking their drive-thrus. Drive-thru wait times had been increasing since the last decade, while restaurants were seeing an uptick in digital orders from consumers who just wanted to stay home and order from their couch. During the pandemic, drive-thrus took on
For decades, the drive-thru lane has been the gold standard for speed in foodservice. In a matter of minutes, your local fast-food burger joint can take your order, prepare it, and have a piping hot bag of food in your hands. With the coronavirus only just starting to loosen its grip on the United States,
-->