PAR Wins Three-Year Extension for Delivery of Industry-High Service Performance at Carl’s Jr. and Hardee’s Restaurants
New Hartford, NY – April 6, 2010 – ParTech, Inc a company transforming the hospitality technology sector with its Boundless Hospitality™ vision that is delivered through game changing software, hardware and service solutions for the restaurant, hotel, spa and retail industries, today announced it has signed a three-year extension with CKE Restaurants, Inc. (NYSE:CKR) for PAR’s EverServ™ Lifecycle Services. ParTech, Inc. is a wholly owned subsidiary of PAR Technology Corporation (NYSE: PTC).
PAR is CKE Restaurants’ exclusive U.S. service provider for point-of-sale (POS) systems at CKE’s Carl’s Jr.® and Hardee’s® restaurants throughout the U.S., including front-of-house, drive-thru, kitchen management and back-office systems plus all associated peripherals. CKE also uses PAR hardware, the EverServ™ POS terminals.
Since being selected by CKE in 2006 to be their nationwide service provider, PAR has exceeded extremely high service standards across CKE’s nearly 1,000 company-operated Carl’s Jr. and Hardee’s restaurants, including delivering first-time-fix rates that are well above the 90th percentile. First-time-fix rates are widely considered to be a critical performance metric in the foodservice industry, where downtime from inoperable equipment can severely reduce productivity, customer satisfaction and restaurant revenues. PAR has tailored its service offering for CKE’s requirements, including ensuring fast access to all required hardware parts and components, providing a dedicated nationwide support team, and regularly performing preventative maintenance to minimize the risk of unexpected equipment downtime or premature replacement.
“We are pleased to be extending our contract with PAR,” said Tom Lindblom, Vice President and Chief Technology Officer at CKE Restaurants. “Uptime is critical in the quick-service restaurant industry, and we have had rigorous expectations for PAR throughout our national network of restaurants. ParTech has exceeded expectations over the past three years, and has played an important role in helping to make sure that our Carl’s Jr. and Hardee’s restaurants are models of operational excellence.”
PAR’s EverServ Lifecycle Services encompass a wide scope of services that includes field service, equipment exchange and help desk support that maximizes the technology investment by an individual restaurant owner/operator. The company also offers IT systems planning and deployment, systems integration, project management, managed services, and training. PAR supports a large base of hardware and software installations throughout the world with a top quality team of field-service engineers. This team has in-depth, hands-on knowledge of the daily operations within the restaurant environment, and the special requirements of a restaurant’s IT infrastructure.
“CKE is a highly valued customer and we are pleased to be extending our contract with the company,” said A. Edwin Soladay, ParTech, Inc. President. “Our EverServ Lifecycle Services are a key element of our Boundless Hospitality™ initiative, which focuses on helping operators like CKE manage their operations as efficiently as possible, to maximize the customer experience while enhancing productivity within an extremely challenging market environment. We are pleased to have CKE acknowledge our contributions through this contract extension.”
About CKE Restaurants, Inc.
Headquartered in Carpinteria, CA, CKE Restaurants, Inc. is publicly traded on the New York Stock Exchange under the symbol “CKR.” As of the end of fiscal 2010, CKE Restaurants, Inc., through its subsidiaries, had a total of 3,141 franchised, licensed or company-operated restaurants in 42 states and in 14 countries, including 1,224 Carl’s Jr. restaurants and 1,905 Hardee’s restaurants. For more information about CKE Restaurants, please visit www.cke.com.
About PAR Technology Corporation
PAR Technology Corporation creates and markets products that help hospitality operators around the world to better manage money, materials, people and the guest experience. PAR has provided hardware, software and services to the world’s largest restaurant chains and their franchisees for almost 30 years. Today the Company’s extensive offering includes technology solutions for the full spectrum of hospitality operations, from boutique hotels and independent table service restaurants to international QSR chains, all backed by PAR’s global service network and its Boundless Hospitality™ vision for enhancing restaurant operations in a new era of dining out. The Boundless Hospitality vision drives the development of game-changing solutions, and is supported by a partner ecosystem that accelerates innovation more quickly than possible for any single company working independently. The Company has over 50,000 installations in 105 countries worldwide. PAR is also a leader in providing computer-based system design and engineering services to the Department of Defense and various federal agencies. Through PAR Logistics Management Systems, the Company is a provider of best-ofbreed integrated solutions for shipping asset management and tracking. PAR Technology Corporation’s stock is traded on the New York Stock Exchange under the symbol PTC. For more information visit the Company’s website at www.partech.com.