Our dedicated Field Service team is strategically placed throughout the country to create relationships, guarantee availability, and take ownership of issues you may encounter.
For solving issues involving equipment that is critical to your operations, you can count on our Field Service professionals to fix your POS system equipment on-site, minimizing store downtime and limiting business disruptions.
Our Field Service team has the knowledge, mobile resources and personal dedication that resolve your business issues and get your organization up and running as quickly as possible, and our team supports all PAR hardware and software, as well as several additional third- party hardware and software applications as well.
We consistently achieve service levels and customer satisfaction levels greater than 97%.
Minimize downtime by selecting Advanced Exchange, as you will receive replacement equipment that is guaranteed to arrive the next day.
Once your issue has been reported, we expedite a replacement overnight, to ensure that your POS system and operation are running efficiently the next day.
We provide a step by step detailed installation instructions guide to ease the process of setting up the new device. Once your new hardware is working properly, simply ship the broken equipment back to us in the same box it arrived in.
Our repair technicians proudly average more than 14 years of experience and take pride in each piece of equipment they restore.
If you can live without your equipment for the short term, the economical Depot Repair option may be the best choice for you.
Efficient and convenient, simply mail in your broken equipment, and our repair technicians will fix it and send it back to you.
Depot Repair is best suited for customers who keep back-up equipment that can be used during the time their unit is being repaired and returned.