Case Study
How Pokeworks Stopped Delivery Refunds From Draining Profits
See how a fast‑growing fast‑casual brand automated third‑party delivery recovery and reclaimed lost revenue without adding operational burden.
As third‑party delivery became a major revenue driver, Pokeworks faced a growing challenge: refunds, order adjustments, and disputes were quietly eroding margins. With thin restaurant economics and limited operator time, manually chasing delivery errors simply wasn’t scalable. In this case study, learn how Pokeworks partnered with PAR OPS Recovery to automate delivery revenue recovery, reduce risk with performance‑based pricing, and recapture meaningful revenue without distracting teams from running their restaurants.
Inside you'll discover...
- Why third‑party delivery refunds became a hidden but material revenue leak.
- How automation replaced a manual, time‑consuming dispute process.
- What Pokeworks looked for when comparing recovery partners.
- The impact of performance‑based pricing on franchisee buy‑in.
- How consistent recovery performance was achieved across delivery platforms.
Delivery refunds don’t have to be the cost of doing business.
Download the full case study to see how Pokeworks turned a tedious recovery process into a hands‑off revenue win and what it could mean for your brand.
