Our focus is on the Customer Journey, the delivery of quality products, and how our suite of services sets us apart from the rest.
By guiding the customer through both solution design and deployment planning, we are here to help you achieve the maximum value from your investments.
Consisting of Project Management, Professional Services, and Deployment, PAR understands that a thoughtful Onboarding process is the key to providing value to each of our customers.
Our dedicated teams will guide our valued customers through the discovery process, and will serve as a communication link between all parties during the planning, deployment, and training processes. We will monitor all progress and assist in testing the overall solution.
Our PAR Help Desk is available 24x7x365 with a highly-experienced team of passionate and specialized professionals to quickly troubleshoot system issues to resolution, including remote diagnostic capabilities.
Managed Services is a subdivision of our Technical Support Center, offering continued optional support throughout the roll-out phase, with hands on training and consulting services.
From initial Onboarding to project completion, Customer Success works with all departments across PAR including development, customer support, marketing, sales, project management, and professional services. Through continuous collaboration with other teams, Customer Success coordinates hand-offs, participates in status meetings, and gathers customer health data. This committed team focuses on measuring progress with our customers’ definition of success in mind.
Our Service Repair Department is comprised of our direct Field Services team that is strategically placed throughout the country, and our Advanced Exchange and Depot Repair Center. Each team is highly knowledgeable and devoted to supporting and solving any issues that arise.
Choose from our flexible service plans, and focus on your business while we take care of the technology.
"When PAR acquired Brink in 2014, there was a sense of longevity provided by PAR’s long history in the POS field. The monthly subscription service also meant that each month Brink would need to earn our business. We felt this was an important confirmation to PAR’s commitment to providing an excellent product both at launch and going forward.
At CC’s Coffee House, we have three core values that we stand for every day: Be Real, Be Exceptional and Be Passionate. When seeking out any vendor partnership, it is important that they exemplify these values. PAR has been such a great partner. From the diligence on preparing our locations for the changes, to the way in which they leveraged our resources to be highly effective, Brink provided a seamless transition for our restaurants. Our I/T, Operations and Financial management teams could not be more pleased."