SunDevs

Our core offering is a high-performance AI agent that manages 100% of inbound phone traffic, ensuring no customer ever hears a busy signal. The system is designed for versatility: it seamlessly handles everything from high-speed single orders to high-value, scheduled catering requests. Unlike basic bots, our AI is trained on your specific brand voice and sales strategy, representing your business with the professionalism of a top-performing employee. Using advanced Natural Language Processing, it handles complex modifiers, dietary requests, and noisy background environments, ensuring accuracy regardless of the customer's surroundings.

We provide a true "zero-touch" workflow by integrating directly with the industry’s leading POS systems within the PAR landscape. Orders are pushed directly into PAR POS, Toast, Revel, Xenial, Qu, or Simphony, appearing instantly on the KDS or kitchen printers. By pulling live pricing and inventory directly from the POS in real-time, the AI ensures it never sells an out-of-stock item or quotes an outdated price, maintaining absolute operational integrity between the phone and the kitchen.

We turn every phone call into a personalized marketing opportunity by leveraging the "Identity Layer." Through our integration with PAR Punchh, the AI recognizes loyalty members the moment the call begins. It can authenticate users, apply available rewards, and provide "one-tap" re-order suggestions based on the guest’s transaction history. This level of personalization increases guest satisfaction and ensures that your most loyal customers receive a premium, white-glove experience even when your physical staff is busy.

Our platform serves as a dedicated revenue driver rather than just a call-taker. We train the AI agent to follow your specific sales playbook with 100% consistency. Whether it’s pushing high-margin sides for individual meals or ensuring essential add-ons (like drinks or serving utensils) are included in catering orders, the AI never "forgets" to upsell.

We protect your staff's focus by automating the "information-only" calls that often clutter daily operations. The AI provides immediate, accurate responses for store hours, location directions, and real-time order status updates. However, we recognize that some situations require a human touch. In cases of complex service issues or specific manual requests, the AI facilitates a "smart escalation," providing a warm hand-off to the on-site team with the context of the conversation already established, ensuring the guest never has to repeat themselves.

Security is paramount in the ordering process. SunDevs integrates with DTMF (Twilio Pay) technology to handle transactions securely and privately. When it’s time to pay, the AI guides the guest to input their credit card information via their phone keypad. This ensures that sensitive payment data is never spoken aloud or recorded, providing a PCI-compliant environment that protects both the brand and the consumer. By capturing payment at the time of the call, we significantly reduce "no-shows" and ensure that every order injected into the POS is fully authorized and ready for pickup or delivery.