Industry Report
AI on the C-Store
Customer's Terms
What US convenience store customers told us about AI in 2026.
Customers aren’t shutting AI out of the c-store, but they’re setting conditions. They welcome it where it saves time and money, and they pull back when the store feels too automated.
This report unpacks where trust is already built, where it’s still being earned, and what that means for how c-store operators roll AI out next.
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55%
Want AI focused on faster checkout
their #1 request
76%
Would share more shopping data
if it delivers a real benefit
What You'll Find Inside
- Where customers already see AI adding value
- Checkout speed: what customers want & what they'll trade for it
- AI-powered personalization: how far is too far?
- The #1 factor customers say builds trust
- What automation can't replace
Where diners already see AI adding value
Behind-the-scenes AI: how comfortable are diners, really?
AI-powered personalization: how far is too far?
Ordering through AI chat — a new front door?
The #1 factor diners say builds trust
What automation can't replace
Get the full report.
See the complete data behind every finding — including the generational splits, the use cases where AI still faces real resistance, and what it will take to earn customer trust at each stage.
- Full breakdown of all the findings, with charts and generational cuts.
- Where customers draw the line on personal data.
- What builds — and breaks — trust in c-store AI.
The agentic OS woven into every product you already run
PAR Intelligence sees the opportunity, makes the call, and delivers the outcome — across your entire operation. Not a chatbot. Not a dashboard. The intelligence layer that connects everything PAR does.
