Industry Report
AI on the Diner's Terms
What US diners told us about restaurant AI in 2026.
Diners aren’t rejecting AI anymore — but they’re not handing it a blank check either.
This report unpacks where trust is already built, where it’s still being earned, and what that means for how restaurants roll AI out next.
Download the free report
27%
Avg discomfort with AI use cases
down from a 41% broad rejection a year ago
62%
Would order directly through an LLM like ChatGPT
given the right offer
What You'll Find Inside
- Where diners already see AI adding value
- Behind-the-scenes AI: how comfortable are diners, really?
- AI-powered personalization: how far is too far?
- Ordering through AI chat — a new front door?
- The #1 factor diners say builds trust
- What automation can't replace
Where diners already see AI adding value
Behind-the-scenes AI: how comfortable are diners, really?
AI-powered personalization: how far is too far?
Ordering through AI chat — a new front door?
The #1 factor diners say builds trust
What automation can't replace
Get the full report.
See the complete data behind every finding — including the generational splits, the use cases where AI still faces real resistance, and what it will take to earn diner trust at each stage.
- Full breakdown of all 6 findings, with charts and generational cuts.
- Where diners draw the line on personal data and predictive ordering.
- What builds — and breaks — trust in restaurant AI.
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