Your guests come first. But what about everything happening behind the scenes?
PAR’s Operator Cloud Services take the admin load off your plate so your managers can stay on the floor, not stuck at a desk. From IT maintenance to vendor updates and menu changes, we handle the complexity so your operations stay simple and successful.
Behind every smooth shift is a mountain of back-office work: vendor updates, recipe changes, inventory maintenance and more. Our team of former restaurant pros takes care of it all — acting as a true extension of your team. What sets us apart?
Full-service support for day-to-day operations
A dedicated team that acts as an extension of your own
of tickets resolved the same day
of requests addressed within 2 hours
Data Sheet
From order management to employee scheduling, take your operations to a new level of efficiency with unprecedented support.
You didn’t get into the restaurant business to manage spreadsheets, chase down product updates or troubleshoot system issues. But back-office tasks have slowly started taking over the day. That’s where PAR’s Operator Cloud Services come in. We take on the administrative heavy lifting — so your managers can focus on running shifts, delivering great food and creating better guest experiences. Explore our services:
Never Chase Inventory Updates Again.
Inventory management in restaurants is a moving target — vendor products shift, prices fluctuate and availability can change overnight. We track it all, keeping your system up to date — no more outdated SKUs or mismatched inventory means fewer errors and stronger margins.
Launch Fast. Execute Flawlessly.
Seasonal promotions and limited-time offers drive excitement and sales, but implementing them across ordering, inventory and reporting systems can create administrative chaos. We prep your systems so your promos hit the floor on time.
Update Once. We’ll Handle the Rest.
Adding a new item? Changing a recipe? Adjusting prices? We handle it all, so you don’t have to. Our team ensures every update is accurate, consistent and fully deployed across locations. No more mismatched data, broken cost links or flawed reports.
Simplify User Permission Management.
Managing who has access to what shouldn’t be a full-time job. PAR’s Operator Cloud Services take a proactive approach to user permission management, safeguarding your sensitive information while eliminating the hassle.
Build Reports for Your Brand.
Today’s restaurant requires insights tailored to the business, delivering clarity where it counts. We don’t just pull reports — we build them for your business. Our analysts turn raw data into clear, actionable information.
Get Teams Up to Speed — Fast.
Staff turnover and role transitions can create knowledge gaps in restaurant operations. We close the gap by helping new team members hit the ground running with just-in-time microlearning and brand-specific training.
Experience Less Downtime and More Peace of Mind.
PAR Remote Care is designed specifically to optimize and maintain your restaurant’s POS performance — keeping your tech running with automated updates, real-time alerts and hands-off maintenance.
PAR’s Operator Cloud Services redefine how restaurants handle their back-office operations. With a dedicated team of former restaurant professionals, we manage the day-to-day software administration, vendor coordination, menu updates and reporting — so your staff can stay focused on the floor, not the back office. By eliminating the daily administrative workload, Operator Cloud Services help restaurant operators improve efficiency, reduce costs and make data-driven decisions. Your team no longer needs to assign valuable staff to handle recipe changes, vendor product updates or limited-time offer implementation — we handle it all for you.
We handle inventory updates, recipe adjustments, menu configurations, limited-time offers (LTOs), reporting maintenance, user permissions and more. We become an extension of your operations team to reduce manual workload and errors.
Remote Care is a managed service that monitors your POS systems for disk space, antivirus threats, patching gaps and EOD failures. It automatically resolves common issues through scripts and alerts, reducing downtime and internal support tickets. It also supports PCI compliance through automated monitoring and audit-ready reporting.
Our Operator Cloud team manages all menu and item-level changes in your POS database. That includes adding new items, managing tax categories, configuring routing and executing national or localized pricing. This reduces sync errors and ensures third-party integrations (kiosk, delivery, back-office) stay accurate.
Yes! PAR’s Operator Cloud Services establish dedicated communication channels with your franchisor or corporate office to seamlessly integrate LTOs into your operation. Our cloud operations services team ensures all limited-time-offer items are properly configured in your system before launch day — ready to order, receive, count and track without disrupting your workflow. Our cloud operations team takes care of everything: building inventory items, updating recipes, configuring digital menu boards and enabling accurate reporting. When the offer concludes, we ensure a clean transition by deactivating menu items, closing out inventory and adjusting reporting metrics accordingly.
Speed matters in restaurant operations. We address 97% of requests within two hours, and 87% are resolved the same day. Our goal is to keep your system running smoothly without slowing down your shifts.
Yes. We work with both corporate and franchise operators, and we can coordinate across multiple locations to ensure consistent updates and support across your brand.
We implement structured access controls based on your team’s roles. Our team handles permission updates when staff changes occur and conducts regular audits to prevent security risks or orphaned accounts.
Our Operator Cloud Insights team builds and maintains custom reports tailored to your brand’s goals. We highlight actionable trends in sales, labor, inventory and performance — so your leaders can make data-driven decisions quickly.
Yes. Through PAR Remote Care, we proactively manage your restaurant tech environment. That includes patching, antivirus protection, PCI compliance, system health checks and automated fixes for common issues.
You’ll be assigned a dedicated team that works with your business to understand your systems and needs. We develop a personalized onboarding and transition plan to minimize disruption and deliver value fast.
Yes. Whether you operate 10 locations or 1,000, our services scale with you. We adapt to your growth, new markets and evolving systems — so you’re always supported.
For PAR OPS Back of House Modules (Inventory, Workforce and Intelligence):
PAROPSsupport@partech.com (for all new support requests – Level I and Level II)
800-536-4491
Monday to Friday 8am-7pm EST
Turnaround time for response: 2-3 business hours based on call volume and severity of request
Concierge Services (Paid Service)
concierge-parops@partech.com
Additional support on Saturday and Sunday, 10am-2pm EST
For PAR OPS Insights & Delivery modules (Coach/Detect/Delivery Ops/Delivery Finance/Recovery):
support@delaget.com
1-888-DELAGET
Daily 9am-6pm EST
Tiffany Disher, General Manager, MENU North America, an omni-channel ordering solution to futureproof restaurant’s growing digital sales needs. Before taking on this new role in January 2023, she was an integral part of Punchh’s growth story. She has advised hundreds of customers over the past eight years on their loyalty strategies both from a base program standpoint as well as ongoing marketing strategies. Before Punchh, Tiffany worked for Schlotzsky’s where she supported the brand marketing team by leading loyalty, eClub, R&D, Franchise advisory council and marketing analytics. Tiffany has her Bachelor’s of Science in Economics from University of Oregon and Master’s in Business with a specialty in Marketing from Baylor University. An avid golfer, hiker and mom of two small children, Tiffany spends her limited free time entering into baking competitions.
