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Delivery metric overview: Avoidable cancellations
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Delivery metric overview: Avoidable cancellations

This one-page guide takes a deep dive into avoidable cancellations—a critical metric monitored by delivery service providers like DoorDash, Grubhub, and Uber Eats.

What’s Inside:

  • What are Avoidable Cancellations?
    Understand how this metric affects your restaurant’s rankings, customer satisfaction, and overall profitability.
  • 4 Proven Tactics to Reduce Avoidable Cancellations
    Practical, actionable strategies your team can implement today to improve efficiency and eliminate unnecessary cancels.
  • Target Metrics to Aim For
    Clear benchmarks to help your team set goals and measure success.

Why It Matters:

Reducing cancellations can boost your restaurant’s rankings on delivery platforms, leading to higher visibility, more orders, and improved profit margins.

Print this guide or share it via email with your store managers or leadership team to inspire change across your organization. With this resource, you’ll be equipped to drive meaningful improvements, enhance delivery operations, and unlock better financial performance.

Tiffany Disher, General Manager, MENU North America

Tiffany Disher

General Manager, MENU North America

Tiffany Disher, General Manager, MENU North America, an omni-channel ordering solution to futureproof restaurant’s growing digital sales needs. Before taking on this new role in January 2023, she was an integral part of Punchh’s growth story. She has advised hundreds of customers over the past eight years on their loyalty strategies both from a base program standpoint as well as ongoing marketing strategies. Before Punchh, Tiffany worked for Schlotzsky’s where she supported the brand marketing team by leading loyalty, eClub, R&D, Franchise advisory council and marketing analytics. Tiffany has her Bachelor’s of Science in Economics from University of Oregon and Master’s in Business with a specialty in Marketing from Baylor University. An avid golfer, hiker and mom of two small children, Tiffany spends her limited free time entering into baking competitions.