Video Case Study

Freddy’s Maximizes Charitable Giving with Simplified POS
Round-Up Capabilities

“What I love about working with PAR is having real conversations about our business needs — not just our technology needs. It was through these conversations that we determined what we could do for round-ups and how quickly we could roll it out. Even if you have an idea that’s absolutely crazy, give PAR that challenge. That is how we as a restaurant industry will keep getting better.”

Sean Thompson
VP of IT, Freddy’s Frozen Custard and Steakburgers

Challenge

If you’ve ever rounded up your order at the register, you’re familiar with the manual nature of the process. The cashier asks if you would like to round up, hits a couple buttons, and your order total changes on the screen. But when restaurants get busy, cashiers might forget to ask. Setting up these programs on the back end is tedious and dependent on manual work. Ensuring all funds flow directly to the charity adds another layer of operational complexity. For all these reasons, Freddy’s wanted to automate and simplify how the entire round-up process works.

Solution

Working with PAR, the team at Freddy’s laid out their unique vision for round-ups. PAR responded by developing a fully integrated solution within PAR POS that focuses on the PIN pad interaction. It automatically prompts every guest — both in-store and at the drive-thru — with a simple yes/no offer to round up. If guests want to give even more, they simply press a different button. With this new approach, even if restaurants are busy or the cashier forgets to ask, the round-up opportunity is still not lost.

Rollout of the round-up feature was seamless and required little to no training. Behind the scenes, the PAR solution rolls up all charitable funds and ensures they are accounted for and distributed correctly. Best of all, when Freddy’s wants to roll out a new charity for a month of round-ups, they can make the change centrally and push it out to all stores automatically.

Many other PAR customers are now embracing the same round-up functionality, fueling a multiplier effect that has greatly increased charitable giving across restaurant brands.

Results

Immediate

0 X

increase in monthly round-up totals

Eventual

0 X

to 4x increase in monthly charitable giving

$ 0 M

raised in three years for smaller local organizations

Founded in 2002 in Wichita, Kansas, Freddy’s Frozen Custard and Steakburgers is a fast-casual restaurant chain with more than 560 locations across 37 states. On a fast growth track, the brand opened a record 62 locations during 2023 alone. Freddie’s is named after founder Frederick “Freddy” Simon and is famous for its freshly churned custard, made-to-order steakburgers, and shoestring fries. The company prioritizes guest experiences above all else, striving to deliver the highest levels of quality, hospitality, cleanliness, and local community support.

Headquarters

Wichita, Kansas

Restaurant Type

Fast Casual

PAR Technology Solutions

Bring your unique vision to life with PAR.

We offer the technology, expertise, and creative thinking to help restaurants turn bold ideas into real-life solutions. We look forward to learning about your next innovation.