White Castle may be known for its miniature sliders, but its digital transformation plans are anything but tiny.
For the past six years, the fast food burger chain has cooked up automation initiatives across its stores to help employees better serve customers.
Meet Julia. Part of White Castle’s digital transformation efforts have revolved around Julia, a drive-thru AI voice assistant. White Castle CIO Susan Carroll-Boser told IT Brew that Julia helps drive-thru employees “be a little bit less of an octopus.”
“They’re trying to do five or six different things. They’re trying to talk to and be pleasant in the drive-thru. They’re trying to take money from the car that came up. They are trying to hand food out. They’re trying to have a memorable moment at the window where they actually talk to people and are friendly,” Carroll-Boser said. “And that’s a lot to ask.”
