The QSR pizza segment is in trouble. The advent of third-party delivery eroded the segment’s traditional advantage in the channel, and QSR competitors have modernized their digital infrastructure.
All three of the major pizza chains for which quarterly sales figures are available have either missed sales growth projections or seen significant erosion in recent quarters.
Papa Johns’ same-store sales fell by more than 8% last quarter, and the brand faced major closures as part of an ongoing turnaround effort. That turnaround includes significant investments in new technology meant to improve operations and simplify the customer experience, according to Kevin Vasconi, the chain’s chief digital and technology officer.
