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Taco Bell, KFC franchisee using AI to improve customer experience

Published on October 9, 2025
By PAR Team

Taco Bell Exterior
(NewsNation) — As AI advances, some companies within the restaurant industry are eager to capitalize on the technology and integrate it into their workflows to enhance efficiency and improve customer satisfaction.

Tennessee-based franchisee Charter Foods has begun implementing PAR Technology’s Coach AI in its restaurants, giving operators a more efficient way to process data, streamline workflows and enhance the overall customer experience.

Charter Foods owns and operates over 400 fast food restaurants across nine states in the South and Northeast regions of the U.S. The restaurants include Taco Bell, Long John Silvers, KFC, Pizza Hut Express and A&W.

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Tiffany Disher, General Manager, MENU North America

Tiffany Disher

General Manager, MENU North America

Tiffany Disher, General Manager, MENU North America, an omni-channel ordering solution to futureproof restaurant’s growing digital sales needs. Before taking on this new role in January 2023, she was an integral part of Punchh’s growth story. She has advised hundreds of customers over the past eight years on their loyalty strategies both from a base program standpoint as well as ongoing marketing strategies. Before Punchh, Tiffany worked for Schlotzsky’s where she supported the brand marketing team by leading loyalty, eClub, R&D, Franchise advisory council and marketing analytics. Tiffany has her Bachelor’s of Science in Economics from University of Oregon and Master’s in Business with a specialty in Marketing from Baylor University. An avid golfer, hiker and mom of two small children, Tiffany spends her limited free time entering into baking competitions.