Take Your Customer Experience to the Next Level by Incorporating a Kiosk into Your Restaurant
The National Restaurant Association reports that 79% of consumers prefer using a self-ordering kiosk at a restaurant because it makes their dining experience more enjoyable and convenient. Kiosks are great for fast-casual and quick-service restaurants because they simplify the ordering process while offering guests a personalized experience. Guests are allowed to customize every part of their order while still ensuring a high degree of accuracy, which is especially important for those with food allergies or dietary restrictions.
Restaurant chains are using kiosks to simplify the ordering experience for every customer, especially during peak times when hungry people are most likely to stop by. Kiosks provide a personalized experience that lets customers do everything they would do with a cashier, from using gift cards to earning points toward loyalty programs.
When customers are allowed to browse menu items without feeling rushed, they’re more likely to explore add-ons and other upsells, including ones that would typically not be offered by a cashier. Whether you own or operate a fast-casual establishment or a QSR, kiosks may help you give every guest the best customer experience possible, reduce labor costs and increase sales revenue.