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Minimize Technical Downtimes with PAR Hardware Repair Services

Published on April 21, 2023
By PAR Team

Brands of all sizes and industries leverage technology throughout daily operations for a multitude of reasons, ranging from streamlining operations to enhancing customer experiences. However, when the solutions a brand chooses to leverage seemingly malfunction without warning, it leaves them in a vulnerable state. And downtimes are a brand’s worst enemy as they ultimately lead to lapses in productivity, resulting in lost revenue.

When brands do face the inevitable nightmare of hardware challenges, it is crucial for them to get systems back up and running as quickly as possible to minimize the downtimes they will experience. This makes it a necessity for any business to partner with expert tech vendors who know what it takes to ensure smooth operations with minimal disruptions, so operators can focus on the most important factor: the guest.

But successfully achieving hardware repairs is no easy feat. Jumping through hoops to contact customer support agents who may or may not be human to schedule technicians that may take days, even weeks to come into the business for repairs is not how brands want to spend their valuable time.

However, with PAR Hardware Repair Services, restoring technology is no longer the dread it once was. PAR Hardware Repair Services enables brands to leverage expert repair and replacement services to operate at maximum uptime, regardless of location. The PAR Field Service Team is strategically placed throughout the country to create relationships, guarantee availability, and take ownership of issues brands may encounter by fixing equipment on-site, minimizing downtime, and limiting operational disruptions.

With rapid turnarounds, this repair service is designed to minimize a brand’s technical downtime with high reliability and quality repairs performed by industry experts. No longer do operators need to jump through hoops to repair their hardware as PAR provides a single point of contact and an end-to-end process managed by in-house support teams.

With three repair service offerings to choose from, brands that leverage PAR Hardware Repair Services are never short of the expertise and experience needed to get systems back up and running as soon as possible, and here is how:

Advanced Exchange Services – With industry-leading, stringent SLAs to meet business needs, PAR’s Advanced Exchange Services is designed to minimize downtimes by rapidly replacing any contracted hardware components. To facilitate speedy turnarounds of hardware servicing, brands can receive same-day overnight equipment replacements with a step-by-step detailed installation instructions guide for setting up and configuring new devices.

Repair Services – PAR’s Repair Services option covers equipment repairs regardless of warranty. By leveraging the expertise of PAR technicians, brands can get their equipment repaired quickly without compromising quality. Brands with equipment under warranty can have it repaired and returned, with an average turnaround of 10-14 days, or can leverage PAR’s advanced exchange services to obtain a replacement covered under the warranty. Brands that have equipment out of warranty still have the option to have it repaired using the billable repair option, backed by a 90-day warranty.

Drive-Thru Repair Services – QSR brands that provide drive-thru services to their guests desperately need their hardware up and always running. And PAR is committed to delivering the best drive-thru and customer experience to keep guests coming back for more. With PAR Drive-Thru Repair Services, QSR brands can keep their drive-thru running at peak efficiency with minimum downtime by receiving expert and rapid servicing of any of their drive-thru equipment including headsets, base stations, timers, batteries, power supplies, and other peripherals.

Hardware issues and downtimes are a brand’s worst nightmare, but they do not have to be. Services like PAR Hardware Repair Services are fantastic remedies brands can leverage to limit technical disruptions and downtimes as well as overcome hardware issues quickly without affecting quality.

Interested in learning more about Hardware Repair Services? Get a quote for the hardware services you need today!

Tiffany Disher, General Manager, MENU North America

Tiffany Disher

General Manager, MENU North America

Tiffany Disher, General Manager, MENU North America, an omni-channel ordering solution to futureproof restaurant’s growing digital sales needs. Before taking on this new role in January 2023, she was an integral part of Punchh’s growth story. She has advised hundreds of customers over the past eight years on their loyalty strategies both from a base program standpoint as well as ongoing marketing strategies. Before Punchh, Tiffany worked for Schlotzsky’s where she supported the brand marketing team by leading loyalty, eClub, R&D, Franchise advisory council and marketing analytics. Tiffany has her Bachelor’s of Science in Economics from University of Oregon and Master’s in Business with a specialty in Marketing from Baylor University. An avid golfer, hiker and mom of two small children, Tiffany spends her limited free time entering into baking competitions.