Engagement Cloud Services
Support at Every Step of Your Loyalty Journey.
Loyalty programs don’t run on autopilot. Behind every successful customer engagement strategy is a team of experts guiding, managing and optimizing every initiative and engagement. That’s where PAR Punchh® Engagement Cloud Services come in.
Whether you’re launching a new loyalty program, fine-tuning an existing one or navigating a shift in strategy, we help you get the most from your PAR Punchh® platform — and deliver loyalty that lasts.
You Focus on Exceptional Experiences. We’ll Handle the Rest.
It takes a village to build lasting loyalty. Our team of engagement managers, execution specialists and customer success professionals work as an extension of your team — bringing deep experience and hands-on support to every phase of your loyalty program.
PAR Punchh’s Guest Services has been an invaluable resource for managing our customer care as it relates to Church’s Real Rewards™. Their team helps us address loyalty-related inquiries quickly and efficiently … [and provide] more rewarding experiences for our members.
—Jessica Wu-McConnell,
VP of Digital and Loyalty, Church’s Texas Chicken®
Your Loyalty Team, Supercharged
Running a loyalty program takes more than great tech — it takes great people. With PAR Punchh®, you get a dedicated team of specialists focused on making your program run smarter, faster and more effectively. From implementation to optimization, we plug in where you need us most — so your internal teams can focus on the big picture while we handle the details.
Engagement Managers
Your project lead from the very first day
From onboarding to integrations to launch, your dedicated Engagement Manager keeps every moving piece on track and every stakeholder aligned.
Execution Specialists
Your campaign builders and mountain movers
Your team of Execution Specialists executes the day-to-day — from offer testing to email templates — ensuring campaigns go live without a hitch and guests have a seamless experience.
Customer Success Managers
Your partners in maximizing program performance
As strategic advisors, Customer Success Managers monitor results, offer optimization tips and deliver quarterly insights to help your program evolve and thrive.
Responsive Support When It Matters Most
Even the best programs hit technical bumps. We make sure those moments don’t derail your momentum. Choose the level of support your business needs — from quick self-service resources to 24/7 technical help.
- Support Console with FAQs, how-to and guides
- Knowledge Base with best practices and platform walkthroughs
- Punchh University with video training on campaign creation, personalization and engagement strategy
Built-In Developer Support
Technical teams have a home here too. We offer powerful tools to integrate, test and launch faster while avoiding common pitfalls.
- Developer Portal & API Docs
- Postman Collections for real-world scenarios
- Community support on Stack Overflow
Guest Services That Protect Your Brand
When guests have questions, we’ve got answers. Our Guest Services team manages loyalty-related inquiries — fast and professionally — while keeping your brand’s tone and standards intact.
- Replies within 48 business hours
- Internal team offloaded
- Smooth, satisfying loyalty experience
Stay Ahead with Strategic Consulting
Markets shift. Customer behaviors evolve. Your loyalty program should too. With PAR Punchh® Consultation Services, you get specialized, data-backed guidance to keep your program performing — and growing.
Strategy Consultants
Taking loyalty programs from good to outstanding
Our strategy consultants help you design high-impact programs and ongoing strategies that drive engagement and ROI.
Technical Consultants
Optimizing technical operations
Ensure smooth integrations, assess future tech needs and connect your loyalty platform to your broader systems with our tech consultants.
Analytics & Data Services
Turning raw data into meaningful action
From behavioral insights to franchisee-specific reporting, we help you unlock what your numbers are really saying.
Frequently Asked Questions
What are engagement cloud services?
Engagement Cloud Services are expert-led support offerings from PAR Punchh® designed to help you plan, launch, manage and optimize your loyalty and engagement programs. These services extend your internal marketing and IT capabilities by providing access to dedicated specialists — like Engagement Managers, Execution Specialists and Customer Success Managers — who work alongside your team to ensure your loyalty initiatives drive real business results. Whether you need help with day-to-day campaign execution, technical integration, strategic planning or guest support, Engagement Cloud Services provide the people and expertise to keep your loyalty program running at peak performance.
Can you help me execute loyalty promotions across all my stores?
Yes. Our Punchh Execution Specialists handle campaign configuration, QA and deployment across your loyalty ecosystem. They build receipt tags, configure location groups, deploy offers and test everything before launch — minimizing guest interruptions and team overhead.
What kinds of reporting and analytics do I get?
We offer restaurant-specific reporting for both operations and engagement. That includes POS performance, sales mix, franchise-level loyalty data and campaign impact. Our teams help interpret the data and recommend actionable improvements, whether you’re in operations or marketing.
What is the difference between Engagement Cloud Services and standard support?
Engagement Cloud Services provide hands-on, strategic and operational assistance from loyalty experts — not just technical help. You’ll work with dedicated team members who help plan, execute and optimize your loyalty program for long-term success.
How do I know which services I need?
Our services are modular and customizable. Whether you’re launching a new program or optimizing an existing one, we tailor our support to your goals, resources and internal capabilities. A PAR expert will help you build the right service package.
Do I get a dedicated point of contact?
Yes. You’ll be assigned a dedicated Engagement Manager and Customer Success Manager who will serve as your primary contacts for implementation, day-to-day needs and ongoing strategic planning.
Can you help us run our campaigns?
Absolutely. Our Execution Specialists can manage campaign setup, testing and deployment — freeing up your internal team to focus on higher-level strategy and brand storytelling.
What kind of businesses do you support?
We work with over 300 restaurant and retail brands of all sizes — single-location operators, enterprise QSRs and everything in between. Our services scale with your growth.
What happens if we change platforms or update our tech stack?
Our Technical Consultants help manage integrations and align your loyalty program with new systems, tools or business goals. We support transitions to ensure continuity and performance.
Can you help with customer service questions from our guests?
Yes. Our Guest Services team can manage guest inquiries related to your loyalty program and mobile app, responding within 48 business hours while maintaining your brand voice.
How quickly can I get started?
We move fast. Once you’ve selected your services, your Engagement Manager will build a timeline and onboarding plan customized to your team and launch goals.
