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How a Multilingual POS Solution Unifies Staff and Customers 

Published on July 10, 2023
By PAR Team

Fostering Inclusivity with Restaurant Technology

In today’s diverse and interconnected world, businesses must adapt and cater to a wide range of customer needs. For restaurants, this includes addressing language barriers that can hinder seamless communication between staff and patrons.

According to a study done by the National Restaurant Association, 22% of restaurant and foodservice employees were born outside of the United States – compared to 19% of employees in the total U.S. employed labor force. The top non-U.S. countries of birth for restaurant and foodservice employees are Mexico, China and El Salvador. Among the major restaurant occupation categories, chefs and cooks are the most likely to have been born outside of the U.S. Even for management positions, 23% of managers and 16% of supervisors were born outside of the U.S.

Research also shows that 28% of restaurant and foodservice employees speak a language other than English at home compared to the 23% in the in the overall U.S. employed labor force. Additionally, 19% of restaurant and foodservice employees speak Spanish at home, compared to 14% of the total U.S. employed labor force.

This is where PixelPoint POS, a cutting-edge point-of-sale system, comes into play. With its multilingual capabilities, PixelPoint POS offers a game-changing solution for restaurants, enabling them to enhance customer experience, boost efficiency, and streamline communication while creating a more equitable and inclusive staff experience. In this blog, we will outline the impact of PixelPoint POS features on the restaurant industry.

1) Seamless Communication
Effective communication lies at the heart of any successful restaurant operation. PixelPoint POS revolutionizes this aspect by breaking down language barriers. The system supports multiple languages, allowing restaurant staff from various backgrounds to interact effortlessly with customers. It also helps aligns operators and kitchen staff on orders and modifiers. Whether it’s taking orders, addressing inquiries, or creating a seamless order flow to the kitchen, PixelPoint POS ensures clear and accurate communication, resulting in enhanced customer satisfaction.

2) Staff Efficiency and Accuracy
Efficiency and accuracy are crucial for any restaurant’s smooth operation. PixelPoint POS streamlines processes by eliminating language-related bottlenecks. Restaurant staff can navigate the system and input orders in their preferred language, minimizing errors and maximizing productivity. The POS system’s intuitive interface and language options reduce training time for multilingual staff, allowing them to focus on delivering exceptional service.

3) Streamlined Reporting and Analytics
A modern POS system like PixelPoint POS offers more than just order management. It provides comprehensive reporting and analytics capabilities, which are further optimized by multilingual features. Restaurants can analyze sales, track inventory, and gather customer insights across different language groups. This data-driven approach enables restaurants to make informed decisions, fine-tune their offerings, and tailor marketing strategies for specific customer segments.

4) Enhanced Customer Experience
In a competitive restaurant market, exceptional customer experience is paramount. PixelPoint POS empowers restaurants to deliver personalized service to every guest, irrespective of their language preference. With multilingual capabilities, staff can seamlessly engage with customers, take customized orders, and provide detailed information about ingredients, allergens, and dietary restrictions in a language the customer understands best. This level of attentiveness creates a positive dining experience, fostering customer loyalty and driving repeat business.

PixelPoint POS stands as a game-changer in the restaurant industry, harnessing the power of multilingual capabilities to transform the dining experience. By breaking down language barriers, restaurants can deliver personalized service, enhance customer satisfaction, and even begin the process of exploring new market opportunities. With streamlined communication, staff efficiency, and robust reporting, PixelPoint POS proves to be an invaluable tool for restaurants striving to succeed in today’s diverse and competitive marketplace. Embracing this technology ensures that restaurants can cater to the needs of their diverse clientele, fostering long-term growth and success.

Interested in learning how PixelPoint POS can improve your restaurant multilingual communications? Schedule a personalized demo today!

Tiffany Disher, General Manager, MENU North America

Tiffany Disher

General Manager, MENU North America

Tiffany Disher, General Manager, MENU North America, an omni-channel ordering solution to futureproof restaurant’s growing digital sales needs. Before taking on this new role in January 2023, she was an integral part of Punchh’s growth story. She has advised hundreds of customers over the past eight years on their loyalty strategies both from a base program standpoint as well as ongoing marketing strategies. Before Punchh, Tiffany worked for Schlotzsky’s where she supported the brand marketing team by leading loyalty, eClub, R&D, Franchise advisory council and marketing analytics. Tiffany has her Bachelor’s of Science in Economics from University of Oregon and Master’s in Business with a specialty in Marketing from Baylor University. An avid golfer, hiker and mom of two small children, Tiffany spends her limited free time entering into baking competitions.