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From Wait Times to Revenue Peaks: The Power of MENU Kiosk Ordering

Published on February 14, 2024
By PAR Team

In the hustle and bustle of today’s world, we are trying to complete routine tasks like grocery shopping as swiftly and effortlessly as possible. The same applies to ordering food. Convenience has become top priority and consumer habits are rapidly shaped by the pursuit of speed and efficiency. Kiosk ordering has emerged as the go-to solution for businesses to embrace modern consumer preferences and navigate labor shortages.

The numbers speak for themselves. A significant 65% of quick-service customers prefer the convenience of kiosk-based ordering, propelling the market towards a projected value of a substantial $30.8 billion by 2024.

Optimize Your Restaurant's Efficiency with MENU Kiosk Ordering

Introducing MENU Kiosk Ordering, a dynamic ordering channel within the comprehensive PAR MENU ecosystem. Managed from the same centralized platform as digital ordering (mobile & web apps), MENU Kiosk is a powerful solution that aligns with your growth objectives, driving both efficiency and revenue growth.

Explore the unparalleled advantages of integrating MENU Kiosk Ordering into your restaurant's operations:

Minimize Wait Times with Swift Service:

MENU Kiosk Ordering ensures a swift and seamless service, alleviating the frustration of customers waiting in long lines. The intuitive interface empowers them to effortlessly navigate menus, place orders, and complete payment within minutes. This not only reduces wait times but also elevates the overall customer experience, especially during peak hours.

Maximize Revenue with Intelligent Cross-Sell Strategies:

With the right strategy, kiosks can be powerful tools for revenue maximization. The MENU Kiosk app’s intelligent algorithms suggest complementary items based on customers’ selections, leading to increased transaction values. Add-ons, combos, cross-selling and other incentives can result in an increase in check size by 30%.

Elevate Customer Satisfaction through Order Accuracy:

In the realm of human interactions, errors are inevitable. The MENU Kiosk software acts as a steadfast guardian against errors, ensuring an accurate and streamlined ordering process. This precision not only prevents mistakes but also significantly enhances customer satisfaction. Customers can order at their own pace, eliminating any language barriers and fostering a more relaxed and accommodating dining experience. Furthermore, with the integration of MENU and Brink POS, orders are automatically injected into the POS from a single backend, eliminating the need for multiple tablets and reducing the potential for errors resulting from manual order entry.

Augment Employee Productivity and Reduce Labor Costs:

Contrary to concerns about job displacement, MENU Kiosk Ordering complements human efforts, allowing staff to concentrate on tasks that genuinely enhance the guest experience. By automating the ordering process, employees can redirect their focus to crucial roles such as food preparation and maintaining restaurant cleanliness. This dual benefit of increased productivity and reduced labor costs contributes to the overall operational efficiency of the restaurant.

The Synergy of Integrated Kiosk Software and Hardware

In optimizing restaurant efficiency, the seamless integration of kiosk software and hardware is crucial for enhancing the customer experience. Choosing durable and reliable hardware tailored to specific needs and future advancements is essential, particularly in high-traffic environments. That is why MENU partners with leading kiosk hardware in the US, offering MENU Kiosk Ordering as a unified solution. With its cohesive design and intuitive interface, the MENU Kiosk app ensures a seamless ordering experience for your customers and optimizes work for your staff.

Curious to explore why MENU Kiosk Ordering stands out as your top choice for fostering business growth?

Tiffany Disher, General Manager, MENU North America

Tiffany Disher

General Manager, MENU North America

Tiffany Disher, General Manager, MENU North America, an omni-channel ordering solution to futureproof restaurant’s growing digital sales needs. Before taking on this new role in January 2023, she was an integral part of Punchh’s growth story. She has advised hundreds of customers over the past eight years on their loyalty strategies both from a base program standpoint as well as ongoing marketing strategies. Before Punchh, Tiffany worked for Schlotzsky’s where she supported the brand marketing team by leading loyalty, eClub, R&D, Franchise advisory council and marketing analytics. Tiffany has her Bachelor’s of Science in Economics from University of Oregon and Master’s in Business with a specialty in Marketing from Baylor University. An avid golfer, hiker and mom of two small children, Tiffany spends her limited free time entering into baking competitions.