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Leverage new dispatching capabilities and simplify your last-mile delivery

Published on November 24, 2022
By PAR Team

Thanks to the rapid evolution of modern technology, software providers continuously optimize their products by incorporating the newest practices and technologies to enhance customer experience and increase retention.

This is why we at MENU have decided to improve our dispatching flow in order to address our customers’ exact needs and help streamline their processes.

The new and improved system from MENU for last-mile delivery management, Dispatch 2.0, enables restaurant brands to manage their own fleet as well as deliveries supported by Delivery Service Providers (DSPs), while providing the best experience for everyone involved in the delivery process – your restaurant staff, delivery drivers, and most importantly – your customers.

Dispatching challenges made easy

The biggest challenge restaurants are facing today when it comes to last-mile delivery management is the lack of visibility of the delivery progress. This includes clear information about the delivery status, driver location and estimated delivery time tracking.

Another important pain point is handling demand peaks, as restaurants need to find the balance and provide the best quality service to as many customers as possible in rush hour.

MENU Dispatch offers restaurant brands a unified view of all delivery orders coming from different platforms, both as text and visually displaying them on the map. Your brand is empowered to select the best delivery setup matching your exact needs:

  • Own Drivers
  • DSPs or
  • Mixed delivery

The selected delivery setup can be adjusted in real time, both for the whole delivery hub and for individual routes and orders.

Take advantage of new dispatching enhancements

Tired of logging into multiple disconnected programs to manage your deliveries from different channels? Leverage MENU Dispatch and its intuitive user interface in the Management Center, a central hub for streamlined operations.

We have redesigned the Dispatching Screen to provide you with the possibility to easily track and manage delivery drivers and orders coming from all channels. Moreover, notifications are sent to Delivery Managers if any particular orders need intervention.

Dispatch 2.0 allows you to group different stores with the same properties (e.g. same driver fleet) to streamline your dispatching operations. This can be done with the use of Delivery hubs, both for own fleet and DSPs. The Delivery Hub groups Stores with the same Delivery Purpose in the Management Center, thus making it easier for you to manage deliveries for that hub.

Thanks to an intelligent algorithm, you can optimize delivery routes with the auto-assignment solution which selects the most suitable driver from the brand’s own fleet or the best matching DSP, taking into account cost or speed factors, prioritized in the settings.

We have also addressed one of the biggest challenges in last- mile delivery management- order visibility. The integrated promise flow allows more visibility into the delivery status – accurate estimated time and price both for Own Driver and DSPs delivery orders. It enables providing more accurate delivery promises to end-customers taking into account fleet capacity and price.

We are constantly improving our products to make the delivery process as seamless as possible. Stay tuned for new Dispatch solution updates!

Interested to take full control of your integrated delivery services with MENU´s all-in-one Dispatch suite?

Tiffany Disher, General Manager, MENU North America

Tiffany Disher

General Manager, MENU North America

Tiffany Disher, General Manager, MENU North America, an omni-channel ordering solution to futureproof restaurant’s growing digital sales needs. Before taking on this new role in January 2023, she was an integral part of Punchh’s growth story. She has advised hundreds of customers over the past eight years on their loyalty strategies both from a base program standpoint as well as ongoing marketing strategies. Before Punchh, Tiffany worked for Schlotzsky’s where she supported the brand marketing team by leading loyalty, eClub, R&D, Franchise advisory council and marketing analytics. Tiffany has her Bachelor’s of Science in Economics from University of Oregon and Master’s in Business with a specialty in Marketing from Baylor University. An avid golfer, hiker and mom of two small children, Tiffany spends her limited free time entering into baking competitions.