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An Essential Guide to Choosing a POS for Your SMB Restaurant: 7 Must-Have Features in 2023

Published on October 17, 2023
By PAR Team

Running a small or medium-sized restaurant is no easy feat. Every operator knows the daily struggles – constantly juggling menus, staff, customer service, and more. With so much already on your plate as an SMB owner or operator, your POS should make things much easier, not harder. In an era where technology shapes customer experiences, choosing the right POS is crucial. Even smaller restaurants can achieve big success with the right technology by their side.

It is paramount for small or medium-sized restaurants to find the perfect POS system, one that meets their current needs and helps them grow. But what exactly should you consider when choosing a new POS? Let’s dive deep into must-have POS features and factors for SMB restaurant brands.

  1. Modern, Cloud-Native POS: Restaurant guests today expect seamless, consistent, and convenient experiences across all touchpoints. Outdated POS systems struggle to keep up, and by sticking with one, you may risk lower guest satisfaction and churn. SMB restaurants need a modern, cloud-based POS solution to enhance business connectivity, knowledge, and control, as well as adapt to evolving guest demands and technology. Capabilities like omnichannel ordering and fulfilment, POS mobility, and payment flexibility boost guest satisfaction. Plus, comprehensive management tools for inventory, labor, kitchen, menus, and reporting will help streamline operations across channels and locations for continued success.
  2. Right Sized Pricing, Without Surprises: Your POS system is a long-term investment, and it is extremely necessary to consider the lasting value of the partnership, not just the initial costs. Operators should read the fine print carefully, as some vendors may guarantee suspiciously low sticker prices to lock them in, but later levy junk fees and surprise add-on costs through punitive contracts. Choose a partner that offers transparent, consultative pricing tailored to your needs.
  3. Easy-to-use, Flexible Solution: In the restaurant business, time is money. A customizable and user-friendly POS system can help you save both: time and money. A POS that reflects your brand and workflow preferences makes your staff feel at home, and its ease-of-use makes training a breeze. Your team will be up and running quickly, taking orders and serving guests without any extra hassle. This leads to happier and more productive staff, ultimately reducing turnover and operational costs.
  4. Freedom of Choice with an Open API: Operators need a POS platform that connects every aspect of their restaurant, from front-of-house to back-of-house and beyond. An open API and a wide network of ready-to-use integrations ensure you can stick with your preferred tools and effortlessly add new ones, creating a complete operational ecosystem. Your POS system should be a strategic asset for your restaurant’s success, not just a cash handler.
  5. Expert Support with White Glove Approach: Technical issues are bound to happen, and when they occur, you want a support team that’s got your back. Choose a POS provider with a strong support infrastructure: local experts who are available 24/7 to help you resolve issues quickly and efficiently. Avoid the challenges of low-touch offshore support, which can lead to confusion and extended downtime. A dependable support team can turn a potential crisis into a minor hiccup, keeping your system running smoothly.
  6. Scalability for Growth at Any Pace: Planning to expand your business? Make sure your POS system matches your ambitions. Choose a scalable solution from a trusted brand that adapts to your business needs. With a scalable POS, restaurants can integrate new terminals into operations seamlessly, open new locations quickly, and handle large transactions and increased complexity without sacrificing performance.
  7. Hardware Made to Last: Your POS system is the workhorse of your restaurant, so choose one that comes with hardware that can withstand the daily grind. Durable POS hardware lasts longer, requires fewer repairs, and reduces the risk of downtime, saving you money both now and down the road. Look for hardware made from top-notch materials that’s spill-proof, shockproof, and easy to clean. With long-lasting hardware, you can focus on creating delightful experiences for your customers—without worrying about potential system breakdowns.

PAR Brink POS is the cloud-based solution that delivers on all these considerations for small and medium-sized restaurants. It’s the trusted partner and growth enabler you deserve, adapting to your unique journey and simplifying your restaurant operations:


Don’t let your business get stuck in the past. The longer you stick with an underperforming POS, the more revenue slips through the cracks. Explore your options, ask questions, and find a POS partner that aligns with your vision.

Take your operations into your own hands and optimize your brand with PAR Brink’s limited-time offer for SMB restaurants. Interested in learning more? Visit us at Brink POS or download the eBook now!

Tiffany Disher, General Manager, MENU North America

Tiffany Disher

General Manager, MENU North America

Tiffany Disher, General Manager, MENU North America, an omni-channel ordering solution to futureproof restaurant’s growing digital sales needs. Before taking on this new role in January 2023, she was an integral part of Punchh’s growth story. She has advised hundreds of customers over the past eight years on their loyalty strategies both from a base program standpoint as well as ongoing marketing strategies. Before Punchh, Tiffany worked for Schlotzsky’s where she supported the brand marketing team by leading loyalty, eClub, R&D, Franchise advisory council and marketing analytics. Tiffany has her Bachelor’s of Science in Economics from University of Oregon and Master’s in Business with a specialty in Marketing from Baylor University. An avid golfer, hiker and mom of two small children, Tiffany spends her limited free time entering into baking competitions.